As this has happened, employment has grown in production, sales, government, information technology, and social sciences. Throughout the years’working in support’ came to be considered a dead end job that no one wanted and would just take as a final resort. Because of this, the tag’support’ has fallen into disrepute, and a lot of men and it support Tunbridge Wells women see giving support as something under those that lesser mortals do.
However, the reality is that everybody enjoys and appreciates good support.
Difference Between Good & Poor Service
A frequently quoted but unattributed statistic is where people are asked the question ‘what do you say was the principal difference between someplace where you received great service and someplace you received bad support’ – at 70% of cases the answer was ‘the mindset and behavior of the individual delivering the service’. Whether accurate or not, it appears likely that if we get poor service from someplace we’re not likely to purchase from this source .
It’s thus reasonable to presume that fantastic customer service doesn’t involve the essence of the merchandise (if you don’t have marketed a product as being something it’s not) but also the caliber of the folks delivering the service or product, and also the experience that the client has of purchasing your service or product.
It’s also reasonable to presume that you know the difference between good and bad service and can place yourself in the client’s shoes when purchasing your service or product.
It must be relatively simple to set a record of item you’ve bought in the past few months and find out whether the experience you had of purchasing was good, bad or indifferent. Obviously a great deal of purchasing and selling nowadays happens with no interaction of individuals (e.g. purchasing online ) and to the purposes of the exercise maybe you ought to list those tasks individually. Even though it may appear simple, an appraisal of your own experience, coupled with placing yourself in the client’s shoes should supply you with plenty of information concerning the distinction between good and bad support.